Terms of service
Personal Information We Collect
When you visit the Site, we automatically collect certain information about your device, including information about your web browser, IP address, time zone, and some of the cookies that are installed on your device. Additionally, as you browse the Site, we collect information about the individual web pages or products that you view, what websites or search terms referred you to the Site, and information about how you interact with the Site. We refer to this automatically-collected information as “Device Information.”
Additionally, when you make a purchase or attempt to make a purchase through the Site, we collect certain information from you, including your name, billing address, shipping address, payment information (including credit card numbers), email address (replaced with: support@brumates.shop), and phone number. We refer to this information as “Order Information.”
Loyalty Program (BrüCrew Rewards)
The BrüCrew Rewards Program (“BrüCrew Rewards”) is offered by BrüMate LLC. By participating in BrüCrew Rewards, Member agrees to the terms and conditions.
•Membership Eligibility: Limited to individuals 18+ in the U.S.
•Program Communications: BrüMate will use email (support@brumates.shop) to communicate the Member’s tier status, notify the Member of eligibility for a benefit, communicate BrüCrew Rewards changes, and more.
Referrals
Qualified Referral must be a natural person (i.e., no businesses, legal entities or pets) located in the 50 United States, or D.C., and be a new / first-time BrüMate customer.
BrüCrew Reward Giveaways
3. Return Policy
Domestic Orders (USA)
We are happy to accept returns for domestic (USA) orders for unused items in their original packaging within 30 days of your purchase date.
•Additional return materials and packaging are not provided by BrüMate.
•Refunds do not include shipping costs.
•Green Shipping Protection, Mystery Boxes/Items, Final Clearance Items, and Other Select Items Are Non-Returnable.
How to Return Your BrüMate
Head to the BrüMate Returns Center to initiate your return within 30 days of your purchase. All returns must be unused and in their original packaging.
Gift Exchanges
We are happy to offer gift exchanges! You will need to provide the original order number, shipping zip code, and your email address (replaced with: support@brumates.shop).
International Orders
BrüMate is happy to accept international returns for unused items in their original packaging within 30 days of the order’s delivery date.
•BrüMate does not provide prepaid labels for International returns.
•Postage for International returns must be covered by the customer and exchanges for International orders are not available.
•Please contact support@brumates.shop to receive instructions on how to send your order back to us.