Refund policy

Domestic Orders (USA)

We are happy to accept returns for domestic (USA) orders for unused items in their original packaging within 30 days of your purchase date.

•Additional return materials and packaging are not provided by BrüMate.

•Refunds do not include shipping costs.

•Green Shipping Protection, Mystery Boxes/Items, Final Clearance Items, and Other Select Items Are Non-Returnable.

How to Return Your BrüMate

Head to the BrüMate Returns Center to initiate your return within 30 days of your purchase. All returns must be unused and in their original packaging.

Gift Exchanges

We are happy to offer gift exchanges! You will need to provide the original order number, shipping zip code, and your email address (replaced with: support@brumates.shop).

International Orders

BrüMate is happy to accept international returns for unused items in their original packaging within 30 days of the order’s delivery date.

•BrüMate does not provide prepaid labels for International returns.

•Postage for International returns must be covered by the customer and exchanges for International orders are not available.

•Please contact support@brumates.shop to receive instructions on how to send your order back to us.